Orders/Items too large or heavy may require special handling/Shipping and may require to be sent by truck.
TREX DECK FIRE PIT FREE
Unless otherwise stated, Standard shipping is free for orders greater than $25. Cast Iron Equipment (Including, but not limited to: Table Saws, Shapers, Lathes, Joiners, Planers, Drum Sanders, Dust Collectors.Guide Rails longer than 95” are final sale.Used Consumables/ Accessories (Sandpaper, Saw Blades, Router Bits, Screws, Drill Bits, etc.).Ladders, Scaffolding, or Climbing Equipment.Laser Levels (Including, but not limited to: Line, Spot, Combination, Rotary).Pneumatic Tools (Including, but not limited to: Nail Guns, Staple Guns, Ratchets, Impact Drivers, Die Grinders, Air Compressors, Paint Sprayers).Gas Powered Equipment (Including, but not limited to: Generators, Power Washers, Air Compressors, Cut-Off Saws, Chainsaws, String Trimmers, Leaf Blowers).Built to order, or custom made products (Including, but not limited to: Rolair Air Compressors).Customer pays all return shipping charges. Returns of these products require pre-approval from Customer Service, and they may be subject to a restocking fee. Please be sure to provide us with your order number, item number and date of purchase when you call.Īll Power Tools are covered by the manufacturer's warranty, which supersedes any offered by If the product you purchased is experiencing issues, please give us a call at 95 and we can assist you in determining the best course of action to get your tool fixed or replaced under warranty. Please see the list of items not eligible for return below.Īll of the products that we sell come with a manufacturer's warranty (unless specifically stated on the products page). You, the customer, are responsible for all return shipping costs. In these cases, there may be a Restocking Fee of 5% to 30% to cover all initial processing and handling fees. Factory Direct Supply will issue you store credit or a refund for your purchase upon return. We will issue you a Return Authorization form that must be printed and included with your shipment back to us. If you decide that you want to return an item that is not defective within 30 days of delivery, please contact our Customer Service Department at 95.
TREX DECK FIRE PIT FULL
Factory Direct Supply will exchange the defective product or issue you a full refund for your purchase upon return. If you receive an item that is defective within 30 days of delivery, please contact our Customer Service Department at 95. Please email these photos to: and include your order number somewhere in the email body.
We will require photos of the damaged product and packaging prior to processing a replacement order. If you receive an item that has been damaged in transit, or missing parts, please contact our Customer Service Department at 95 within 5 business days of receiving your order. Please allow 1-3 business days for returns to be processed and 7-10 business days for refunds to post to your account. If an RA form is not included, this may delay your refund by up to 5 business days. You may not qualify to receive a refund If the returned item is used, damaged, missing any parts, or is damaged during return shipping.į will consider return requests for items within 30 days of receipt of shipment.Ī copy of your Return Authorization form must be included with your return shipment to us. All returns, regardless of their categorization, must include all original parts, be in their original packaging, and in the condition in which they were received (unless otherwise stated below).
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